Terms & Conditions

Last updated: 1 January 2025

1. Introduction / Acceptance of Terms

Welcome to CasinoLab (the "Site"), operated by CasinoLab Limited. By accessing or using this website, you agree to be bound by these Terms & Conditions (the "Terms"). If you do not agree with any part of these Terms, you must not use the Site or any services offered through it.

These Terms apply to all visitors, users, and players who access or use the Site. CasinoLab reserves the right to update or modify these Terms at any time. You are responsible for reviewing the Terms periodically. Continued use of the Site after any changes constitutes acceptance of the revised Terms.

2. Eligibility (Age and Location Restrictions)

You must be at least 18 years old to create an account and use the services on CasinoLab. We carry out age verification checks on all new accounts. If we cannot verify that you are 18 or over, your account will be suspended and any deposits returned.

CasinoLab is licensed by the UK Gambling Commission and accepts players who are physically located within the United Kingdom. It is your responsibility to ensure that accessing and using the Site is lawful in your jurisdiction. We reserve the right to restrict access from certain territories at our sole discretion.

3. Account Registration & Responsibilities

To use our services, you must register for an account by providing accurate, current, and complete information as requested in the registration form. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorised use of your account. CasinoLab is not liable for any loss or damage arising from your failure to safeguard your account details. You may only hold one account with CasinoLab. Duplicate accounts will be closed and any bonuses or winnings may be forfeited.

We reserve the right to request proof of identity, address, and payment method at any time. Failure to provide satisfactory documentation may result in account suspension or closure.

4. Deposits & Withdrawals

Deposits

The minimum deposit is £10 across all supported payment methods. Deposits are processed instantly and credited to your account balance immediately. We accept Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, Paysafecard, Apple Pay, and bank transfers. All deposits are subject to standard fraud and security checks.

Withdrawals

The minimum withdrawal amount is £10. Withdrawal requests are reviewed by the payments team within one business day. E-wallet withdrawals (PayPal, Skrill, Neteller) are typically processed within 24 hours of approval. Bank transfers take 3 to 5 business days. CasinoLab does not charge any fees for standard withdrawals, though your bank may apply its own charges for incoming transfers.

We reserve the right to perform identity verification before processing any withdrawal. You may be required to provide proof of identity, address, and ownership of the deposit method used. Withdrawals will only be sent to payment methods registered in your name.

5. Bonus Terms & Wagering Requirements

All bonuses and promotions are subject to specific terms that will be displayed at the time of claiming. The welcome bonus is a 100% deposit match up to £200 plus 50 free spins on qualifying slot games. The minimum deposit to qualify is £10.

Wagering requirements apply to all bonus funds. The standard requirement is 35x the bonus amount before any winnings can be withdrawn. Free spins winnings are capped at £50 per spin. Only qualifying slot games contribute to wagering requirements. Different game categories may contribute at different rates, as set out in the full bonus terms.

Bonuses are valid for 30 days from the date of issue unless otherwise stated. If the wagering requirement is not met within this period, the bonus and any associated winnings will be forfeited. CasinoLab reserves the right to withdraw or modify any promotion at any time.

6. Responsible Gambling

CasinoLab is committed to promoting responsible gambling. We provide a range of tools to help you stay in control of your play, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.

You can set deposit limits within your account settings at any time. Increases take 24 hours to come into effect; reductions apply immediately. If you wish to take a break, you can activate a cooling-off period of between 24 hours and 6 weeks. Self-exclusion options range from 6 months to permanent closure.

CasinoLab is registered with GamStop, the UK's national self-exclusion scheme. If you are registered with GamStop, you will not be able to open or access an account on this site. For additional support, contact the National Gambling Helpline on 0808 8020 133 (free, 24/7) or visit BeGambleAware, GamCare, or Gamble Aware.

7. Privacy & Data Use

Your privacy is important to us. Full details of how we collect, use, store, and protect your personal data are set out in our separate Privacy Policy. By using the Site, you consent to the data practices described in that policy.

We use industry-standard encryption (SSL) to protect data transmitted between your browser and our servers. We do not sell your personal information to third parties. We may share your data with regulatory authorities, payment processors, and fraud prevention agencies as required by law or to protect our legal rights.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code, and software, is the property of CasinoLab or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, display, or create derivative works from any content on the Site without our prior written consent. The CasinoLab name and logo are trademarks of CasinoLab Limited. You may not use these marks without our express permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, CasinoLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Site or services.

Our total liability to you for any claim arising out of these Terms or your use of the Site shall not exceed the total amount of deposits you have made to your CasinoLab account in the six months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Changes to Terms

CasinoLab may revise these Terms at any time by posting an updated version on this page. The "Last updated" date at the top of this page indicates when the most recent changes were made. It is your responsibility to review these Terms regularly. Continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms.

If you do not agree to any changes to these Terms, you must stop using the Site and close your account. Any pending bonuses or withdrawals will be processed in accordance with the Terms in effect at the time they were claimed or requested.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms, you can contact CasinoLab through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the Site
• Postal Address: CasinoLab Limited, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

We aim to respond to all enquiries within 48 hours. For urgent account-related issues, live chat is the fastest way to reach our support team.