Terms and Conditions
Last updated: January 2025
These Terms and Conditions govern your use of the CasinoLab website and all services offered through it. By registering an account or placing a bet, you agree to be bound by these terms in full. Please read them carefully before proceeding.
1. Eligibility
You must be at least 18 years of age to register an account and use the services offered by CasinoLab. We reserve the right to request proof of age at any time and to suspend accounts where eligibility cannot be confirmed. Access is restricted to players located in jurisdictions where online gambling is legally permitted.
2. Account Registration
You may only hold one account per household. Duplicate accounts will be closed and any associated balances may be forfeited. You are responsible for keeping your login credentials confidential and for all activity carried out under your account. Notify us immediately if you suspect unauthorised access.
We are required by law to verify your identity before processing withdrawals. You may be asked to provide a copy of your passport or driving licence, a recent utility bill or bank statement, and a selfie for facial verification purposes.
3. Deposits and Withdrawals
The minimum deposit is £10. All deposits are processed instantly. Withdrawals are subject to a review period of up to one business day. E-wallet withdrawals are typically completed within 24 hours. Bank transfers may take between 3 and 5 business days depending on your financial institution.
CasinoLab does not charge fees on standard withdrawals. Your bank or payment provider may apply their own charges, for which we accept no responsibility.
4. Bonuses and Promotions
All bonuses are subject to individual terms, including wagering requirements, minimum deposit thresholds, and time limits. The standard welcome bonus carries a 35x wagering requirement applied to the bonus amount before any withdrawal can be made.
Free spins are credited on qualifying slot titles only. Each spin carries a fixed value of £0.10 and winnings from free spins are capped at £50 unless otherwise stated. Bonuses cannot be combined unless explicitly permitted in the promotional terms.
We reserve the right to withdraw or modify any promotional offer at any time. Misuse of bonus offers, including through multiple accounts or coordinated wagering activity, will result in account suspension.
5. Responsible Gambling
CasinoLab is committed to promoting responsible gambling. You may set daily, weekly, or monthly deposit limits within your account at any time. Limit reductions take effect immediately. Increases are subject to a 24-hour cooling-off period.
Self-exclusion is available for periods ranging from 6 months to permanent. Once a self-exclusion is in place, it cannot be reversed before the selected period has elapsed. CasinoLab is registered with GamStop, the UK national self-exclusion scheme.
If you feel your gambling is causing harm, contact the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day, 7 days a week).
6. Fair Use and Prohibited Activity
The following activities are strictly prohibited and will result in account closure:
- Opening more than one account
- Providing false information during registration
- Attempting to exploit software errors or game malfunctions
- Using automated software or bots to place bets
- Engaging in money laundering or any other financial crime
- Colluding with other players to gain an unfair advantage
7. Game Integrity
All games on CasinoLab use certified random number generators supplied by licensed software providers. RTP (Return to Player) percentages are verified by independent testing agencies. In the event of a software malfunction, all affected bets will be declared void and stakes returned.
8. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of CasinoLab or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or commercially exploit any content without prior written consent.
9. Limitation of Liability
CasinoLab is not liable for any loss or damage arising from your use of the site, including but not limited to losses resulting from service interruptions, data errors, or your own gambling decisions. We do not guarantee uninterrupted access to the platform.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the site following any changes constitutes your acceptance of the revised terms. Material changes will be communicated by email to registered account holders where reasonably practicable.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from your use of CasinoLab shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where alternative dispute resolution is available through the UK Gambling Commission.
12. Contact
If you have questions about these terms, please contact our support team via live chat or email. Our team operates 24 hours a day, 7 days a week.