Privacy Policy

Last updated: January 2025

This Privacy Policy explains how CasinoLab (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website at casinolab.click and associated services. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

CasinoLab is an online casino and sports betting platform licensed and regulated by the UK Gambling Commission (UKGC). We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

Identity Data: your name, username, date of birth, and government-issued identification documents required for KYC (Know Your Customer) verification.
Contact Data: your email address, telephone number, and postal address.
Financial Data: payment method details, transaction history, and withdrawal information.
Technical Data: your IP address, browser type and version, device identifiers, time zone, and operating system.
Usage Data: information about how you use our website, including pages visited, games played, session duration, and betting activity.
Marketing Data: your preferences regarding receiving marketing communications from us.

3. How We Collect Your Information

We collect personal information through the following means:

Direct interactions: when you register an account, make a deposit, contact support, or respond to promotions.
Automated technologies: as you interact with our website, we may collect technical and usage data through cookies, server logs, and similar technologies.
Third parties: we may receive data from payment processors, fraud prevention agencies, KYC verification providers, and analytics services.

4. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account and verify your identity in accordance with UKGC licensing requirements.
To process deposits, withdrawals, and other financial transactions.
To comply with legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gambling requirements.
To provide customer support and respond to your enquiries.
To send you relevant promotional communications where you have opted in to receive them.
To monitor and analyse usage patterns to improve our services.
To detect, prevent, and investigate fraud, cheating, or other prohibited activities.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: processing required to fulfil our obligations under the terms of your account agreement.
Legal obligation: processing required to comply with UK law and UKGC regulations.
Legitimate interests: processing for fraud prevention, security, and service improvement where your interests do not override ours.
Consent: processing for marketing communications where you have given explicit consent.

6. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users, improve your experience, and analyse site traffic. Cookies may be set by us or by approved third-party services we use. You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

We use the following types of cookies:

Strictly necessary cookies: required for the site to function and cannot be switched off.
Analytical/performance cookies: help us understand how visitors interact with our website.
Functionality cookies: remember your preferences and settings.
Targeting cookies: used to deliver relevant advertising where applicable.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

Payment processors: to facilitate deposits and withdrawals.
KYC and AML providers: to verify your identity and comply with regulatory requirements.
Analytics providers: to help us understand site usage and improve our services.
Regulatory authorities: including the UK Gambling Commission, HMRC, and law enforcement where legally required.
Responsible gambling organisations: including GamStop, where required by our UKGC licence.
Service providers: third parties who provide IT, hosting, and operational support under strict data processing agreements.

8. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in accordance with UKGC licence requirements and UK financial regulations. Transaction records may be retained for up to seven years to meet tax and AML obligations.

Where data is no longer required for its original purpose and there is no legal requirement to retain it, we will securely delete or anonymise it.

9. International Transfers

Some of our third-party service providers operate outside the United Kingdom. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to protect your data to the same standard as required under UK GDPR.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data where there is no legal basis for continued processing.
Right to restriction: to request that we limit how we use your data in certain circumstances.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at: [email protected]. We will respond to valid requests within one calendar month.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption across all data transmissions, secure server infrastructure, access controls, and regular security assessments.

Despite these precautions, no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of data transmitted to our site.

12. Third-Party Links

Our website may contain links to third-party websites, including responsible gambling organisations such as BeGambleAware, GamCare, and GamStop. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

13. Children

Our services are strictly for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. The revised policy will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: casinolab.click

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.